Plans & trial | Merchant

Plans, allowances, and the Pro trial

Compare plan allowances, Scale reporting access, and how to start a Pro trial.

Open Billing

Available today

Free is available now, and eligible workspaces can explicitly start a Pro trial without a credit card. Paid plan cards use Contact us or Talk to sales; self-service checkout is unavailable. Contact Warly to arrange an upgrade; if you have an arranged subscription, its current plan and allowance appear in Plan & billing.

Example Pro trial banner showing remaining days, warranty usage and Contact Warly to upgrade.
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Free

Free includes up to 25 warranties across the lifetime of the workspace. It supports the core warranty, customer, catalog, sharing, file, and service workflows allowed by your role. New online claims and team invitations require a plan with those features.

Pro trial allowances

Pro trial allowances
AllowanceDuring the trial
Duration14 days from activation
Warranties50 issued during the trial
Team members5 places, including the Owner, active members and unexpired pending invitations
Claims20 claims
Files per claim5 files, up to 10 MB each
Transactional emails200 automated email attempts; contact Warly if the allowance blocks verification or invitations

Start now or later

  1. During onboarding, choose Start 14-day Pro trial to begin, or Continue with Free to preserve later eligibility.
  2. To start later, open Plan & billing as the Owner.
  3. If Start 14-day Pro trial is available, select it. Check the start date, end date, remaining days, and warranty usage shown there.

Permissions and eligibility

Only the Owner can start a trial or manage billing. Admins can view billing. Staff and Technicians cannot. Normally there is one trial per eligible Free workspace; an existing subscription or previous trial can make it ineligible. If an old pending checkout blocks activation, use the cancellation action shown in Billing or contact Warly.

Arranged subscriptions and limits

For an existing arranged subscription, Business includes 1,000 warranties per subscription month; Pro 5,000; Scale 20,000. Enterprise uses an agreed allowance. Pro, Scale, and Enterprise include claims and teams; Business does not. Advanced Reporting is included only on Scale, for Owners and Admins; it is not included in Enterprise or the Pro trial. These plan definitions do not make public checkout available.

Paid warranty allowances reset each subscription month, including for annual subscriptions. The dashboard’s Issued this month count uses the calendar month and can differ from your billing allowance. Use Plan & billing for the current allowance and reset timing.

At a warranty limit, existing records stay available but new issuance is blocked. Voiding does not restore usage. Trial team, claim, and email allowances can block those respective actions. Check the error and contact Warly if you need more capacity.