Account & troubleshooting | Customer

Contact the issuer or Warly support

Choose the right contact and send enough information to investigate a problem safely.

Contact the issuing business

For coverage terms, repairs, claim decisions, or incorrect sale details, open the warranty and use Contact seller on WhatsApp, phone, or email. The issuer decides how it handles the warranty and the reported product issue.

Contact Warly about product or account access

  1. Open Contact Warly from the Help Center support link.
  2. Enter your name and reply email.
  3. Choose Account or product support, or Privacy request when appropriate.
  4. Describe the screen, what you expected, what happened, the exact error, and your browser/device. Submit the message and check for the confirmation.

What to include

If helpful, include the general time of the issue and a warranty or claim reference through the appropriate support channel. Do not include a password, verification code, invitation link, or private customer attachment. Use synthetic examples when reporting CSV or file problems.