Work with warranties as a Technician
Understand assigned warranties, service permissions, and the claim actions available to Technicians.
Start with your assigned warranties
Accept the team invitation and open the correct workspace. Warranties and dashboard warranty counts are limited to records assigned to you. Private customer contact information, full serials, purchase prices, warranty notes, and warranty attachments are not available in your warranty view.
Record service work
- Find and open an assigned warranty, then choose Service history.
- Select Add service and record the date, type, technician name, description, and optional parts or internal notes.
- Save the record. You can edit records you created, but not another member’s records. Service cost is not available to your role.
Claims and repairs
When the workspace plan supports claims, you can view claims, add internal claim notes, and make the progress updates allowed by the status menu, including approval. Ask an Owner or Admin to reject, resolve, or close a claim.
Claims have separate access rules from warranty assignment. You may be able to review a claim while its warranty link is unavailable to you. Recording a service event does not move the claim status.
If no warranties are available
Confirm the workspace with the Owner. The current forms do not provide a technician-assignment control; the Owner should contact Warly about missing or incorrect assignment. Do not use another member’s account to gain access.