Request and review customer access or email changes

Two different requests

Claim access requests are offered when an eligible warranty has no recorded email or phone. A request to add an email is offered in the Claim Center after the available verification for a warranty without email. Both need the issuer’s decision; neither is approval of the product claim itself.

Request access with no recorded contact

1. Open the warranty’s Claim Center. Sign in to your customer account first if you want an approved request linked to that account.
2. Enter your name, contact information, and an explanation that lets the issuer identify you.
3. Select Request access to claim. Keep the request page open and check its status after the issuer reviews it.
4. If approved, continue to the claim form. If rejected or the access grant is no longer available, contact the issuer.

Ask to add an email

1. After verifying the available Claim Center method, expand Add an email to this warranty when offered.
2. Enter your email and select Verify email.
3. Enter the received code and select the action asking the issuer to add it.
4. Wait for issuer approval. Verifying the address alone does not change the warranty.

Review requests as the business

1. As an Owner, Admin, or Staff member, open Claims and find Customer requests.
2. Review whether the request is Claim access request or Add email to warranty, and check the requester against your records.
3. Choose Approve or Reject. A decided request cannot be decided again.
4. For an approved email request, check the associated customer and warranty. The requested email is applied to that warranty and customer record; it does not rewrite all past warranties.

Limits and consequences

Only one pending access request is allowed for a warranty. An email already associated with another customer can block approval; review the customer records first. Technicians can view claim requests but cannot decide them.

An approved signed-in access request can link the warranty to that customer account. Request-decision emails are sent when an email is available and delivery succeeds. If the warranty is Expired, Void, or the issuer cannot accept claims, contact the issuer directly.