Add a product photo to a warranty
Use an image so customers can recognize the covered product.
Choose a reusable photo
- In Create warranty or Add/Edit catalog product, find Product photo.
- Select Upload new for a JPG, PNG, or WebP image up to 10 MB, or Choose from library to reuse an existing workspace image.
- Wait for Uploading photo to finish and check Photo selected.
- Use Change to choose another image or Remove to clear the selection before saving.
Selection and visibility
Removing a photo selection does not delete the library image or remove it from previously issued warranties. Reusing a catalog image avoids uploading the same file again.
A product photo can appear in public social previews, including WhatsApp. The public warranty certificate and Customer Portal do not currently provide a warranty photo gallery. Never upload receipts or customer information as a product photo.
Add a photo after issuance
- Open the issued warranty and select Attachments.
- Choose Add attachment and the Product photo kind.
- Select an appropriate image and upload it. Open the file from Attachments to confirm it is available.
If an image is missing or fails
Check the file format, 10 MB limit, network connection, and upload result. A PDF is not a reusable product image. If the preview says Preview unavailable. Your photo is still selected., the selection has not been cleared; refresh or reopen the library before uploading a duplicate.
If activation succeeded but an optional file failed, retry from the existing warranty. A messaging preview may take longer to reflect the uploaded image. If storage is unavailable or the file still will not open, contact Warly with the error.