Check a claim’s status and supporting files
Find an existing claim, read its outcome and updates, and follow up with the issuer.
Track a linked claim
- Sign in to the Customer Portal using the verified account linked to the warranty.
- Open My Claims and select the claim.
- Review the status, Outcome when recorded, and Updates. Open an attachment to view a successfully uploaded supporting file.
- Contact the issuing business with the claim reference if you need an explanation or further help.
If you submitted as a guest
Keep the confirmation reference. If the warranty uses your email, you can create a customer account with that same verified email to see associated claims. Otherwise use the available issuer-approved email/access flow or contact the issuer.
The current guest confirmation screen shows the submitted reference and status; it is not a separate sign-in or a full returning claim dashboard. Do not submit the issue again merely to check progress.
What appears and what stays private
Customers see status updates, the resolution type, and completed claim files. Merchant internal notes are excluded. Status-change emails can be sent to the recorded customer email, but delivery may fail or be limited; use the portal or contact the issuer for confirmation.
After the issuer’s trial ends, previously submitted claims remain available to linked customers. New claims and merchant management still require an eligible current plan.