Create or recover a customer account

Use the customer sign-in page

Customer accounts are separate from merchant and partner accounts. Open Customer Portal or Customer sign in from the Claim Center. Use the email recorded on your warranty so Warly can find matching records.

Create an account

1. Choose Create an account.
2. Enter your email and a password of at least 12 characters, then select Create account.
3. Enter the verification code from your email and select Verify email.
4. Return to Sign in and enter your customer credentials. Open My Warranties after signing in.

Reset a forgotten password

1. Choose Forgot password? on Customer sign in.
2. Enter the customer account email and select Send reset code.
3. Enter the received code and a new password, then select Save new password.
4. Sign in again with the new password.

If you cannot continue

Check spelling and spam folders. A merchant password reset will not reset a separate customer account. If verification or recovery still fails, contact Warly with the screen name and error, without your code or password.