Introducing Warly: a clearer way to keep every warranty

A sale is the beginning of a relationship. Months later, a customer may need a repair, a replacement part, or a clear answer about their warranty. That conversation is easier when the product, the purchase, and the promise are recorded in one place.

Warly helps businesses create digital warranty passports: a record in your workspace and a simple certificate your customer can open from a link or QR code.

Start with the details that matter

When you issue a warranty, record the customer, the product, the purchase date, the duration, and the terms that apply. Add a brand, model, and serial number when they help identify the item. You can also keep an invoice reference, purchase price, internal notes, and permitted documents in the private workspace.

Be specific about the promise you are making. Explain who provides the warranty, what is covered, what is excluded, and how the customer should request service. A clear record helps your team explain the same terms consistently.

Give your customer a link worth keeping

Each warranty has a public certificate with its own QR code and shareable link. The customer can open it without creating a Warly account. The certificate shows the product, coverage dates, current recorded status, warranty terms, and the issuing business's contact details.

You can copy the link, share the QR code, or use the WhatsApp sharing option. The link is designed to be shared, so anyone who receives it can open the certificate.

Keep private details in the workspace

A public certificate does not display the separate customer contact fields, the full serial-number field, purchase price, internal notes, or uploaded receipts. Those details stay behind the workspace's access controls.

The words you enter in public fields still matter. Product names and warranty terms appear on the certificate exactly as recorded. Keep customer names, phone numbers, addresses, and other private information out of those fields.

Build a useful service history

When the customer comes back, your team can find the warranty and add a service record. Record what was inspected or repaired, when the work took place, and which parts were replaced. An accurate history gives the next person a better starting point.

Authorized staff can update permitted warranty details, record an extension with a reason, or mark a warranty void with a reason. These actions leave a history. Voiding a record does not erase it.

A record of coverage, with a clear owner

Warly organizes and displays the information a business enters. The merchant, manufacturer, or other identified warranty provider remains responsible for the coverage it offers and for assessing a claim.

An Active or Expired label reflects the dates recorded in Warly. It is not an independent inspection, product-authenticity check, or decision about a customer's legal rights. For questions about a product or a claim, start with the business named on the certificate.

Begin with your next sale

Create your business profile, check your contact details and default terms, and issue a warranty for a real sale. Open the public certificate yourself before sharing it so you can see what your customer will see.

The free plan includes 25 warranties over the lifetime of a business account. They do not reset every month, and voiding a warranty does not restore an allowance. Reaching the limit does not disable the certificates already issued.

Have a question about getting started? Visit the Contact page or email support@warly.app. A little less searching makes room for a better service conversation.